Servicewise partners with Ayehu to provide IT Process Automation & Orchestration solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation.
eyeShare lets you remain fully in control over IT task automation by embedding human decision points within workflows.
Using bi-directional communication steps, you can remotely control the advancement or execution of any step within a process, such as re-starting a server. Remote communication can be performed via SMS, IM, email, or phone.
eyeShare offers a rich library of run book automation templates that cover a wide range of system, network and application tasks. Each template is designed as a workflow containing procedures, control-flow conditions, and triggers for a specific environment. The visual Task Designer lets you modify and customize templates without writing a line of code.
Routine tasks, such as freeing up disk space or file management can be scheduled. Other run book automation workflows or can be triggered by specific events or conditions. For example, unlocking Active Directory accounts, or restarting a Windows Service.
When critical events occur, eyeShare automatically triggers a workflow to remediate the problem. It also sends alerts to enforce problem ownership, and invokes escalation procedures if a response does not arrive within a designated time frame.
eyeShare lets you control run book automation workflows remotely from your mobile device. ‘Decision point’ steps embedded within workflows pause execution to receive remote instructions via SMS, IM, email, or phone. For example, an automated script may send an SMS message informing an IT manager of the server status, and enabling to either confirm a server restart, or alternatively perform some other action. Based on the response, the script then branches to execute tasks.
IT Service Management (ITSM) is the predominant framework for how 21st century organizations plan, deliver, operate, and control IT services for their customers, using the appropriate mix of people, process, and information technology. With Ayehu eyeShare, IT organizations can increase their ITSM platform’s value by adding process automation that significantly extends ITSM’s functionality.
